1. Introduction

Welcome to Valtor Sports Pvt. Ltd. (“Valtor Sports”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stores.valtorsports.com or make a purchase from us.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

2. Information We Collect

2.1 Personal Information You Provide

When you register, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via payment gateways; we do not store card data)
Order history and preferences

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

IP address and browser type
Device information (operating system, device model)
Pages visited, time spent, and clickstream data
Referring URLs and search terms
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from payment processors, logistics partners, and social media platforms (Facebook, Instagram, Pinterest, X/Twitter) if you interact with our pages on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery
To send order confirmations, invoices, and shipping updates
To respond to your enquiries and customer support requests
To improve our website, products, and services
To send promotional emails and offers (only with your consent; you may opt out at any time)
To detect and prevent fraud or unauthorized transactions
To comply with legal and regulatory obligations
To analyze website traffic and usage patterns via analytics tools

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your shopping cart and preferences
Understand how visitors use our website
Deliver relevant advertisements
Maintain the security of your session

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website, such as the shopping cart. We use WooCommerce-related cookies which are essential for the functioning of the store.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

Service Providers: Shipping partners (courier companies), payment gateways, email service providers, and IT support who assist in operating our website and services.
Legal Requirements: When required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
With Your Consent: Any other sharing will only occur with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

Order records are retained for a minimum of 7 years for accounting and tax compliance under Indian law.
Account information is retained for as long as your account remains active.
Marketing preferences are retained until you withdraw your consent.

You may request deletion of your data at any time (subject to legal obligations) by contacting us at info@valtorsports.com.

7. Your Rights

As a customer, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request erasure of your personal data (subject to legal obligations).
Opt-Out: Unsubscribe from marketing communications at any time using the ‘unsubscribe’ link in our emails.
Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us at info@valtorsports.com or call us at +91-79736-63460.

8. Security of Your Information

We take the security of your personal data seriously. Our website is secured with SSL encryption (HTTPS) and powered by MilesWeb security. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media pages on Facebook, Instagram, Pinterest, and X (Twitter). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

10. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal data, please contact us immediately and we will delete such information promptly.

We do offer products for children (Junior Champ and Teen Warriors categories) but these purchases are made by parents or guardians.

11. International Users

Valtor Sports Pvt. Ltd. is based in India and offers worldwide shipping. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our website, you consent to this transfer.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Valtor Sports Pvt. Ltd.

Email: info@valtorsports.com

Phone: +91-79736-63460

Website: stores.valtorsports.com